I scored you 0. Follow up from your company after the sale was non-existent. We waited a week or two for you to call to set the appointment and finally had to call you about it. I got the impression that you would never have followed up if I had not called. Our agreement was for you to move 2 couches, chair, bookcase, and table in order to stretch the carpet in our family room. You charged me $250 to move the furniture. Your men only moved 1 section of a 3 section couch. No other furniture was moved from the room. The table was moved only about 2 feet and was not removed from the room. The bookcase is actually a nicknack display case. In preparation for the repair, my wife had to spend a great deal of time emptying the case so it could be moved - all for naught. Your rep obviously misjudged how much furniture needed to be moved - very unprofessional. As for the actual carpet repair, the charge was the minimum carpet charge of $200. I was fully satisfied with the work performed. The two men who did the work were very polite, courteous, and professional. They both deserve a pat on the back. They are a credit to your company. However, they arrived at our home unannounced. No one from your firm contacted us to coordinate the actual date and time for the repair appointment. My wife and I were not prepared for their arrival when they rang the doorbell. I looked outside and saw them, but since we were not expecting anyone I assumed they were door-to-door solicitors and did not answer the bell. They went back to their car and I saw them take out a phone. When my phone rang I answered and discovered who they were. This experience with your company led me to believe that you are very poorly organized and unprofessional overall, the men who did the actual work, however, are the single exception.
Walls were scratched by carpet layers so I had to re-paint them. Great sales people to work with.
Knowledgeable, courteous, fast ... utterly expert! Wish we had gone with Floor Coverings International first. Unfortunately we followed a misguided recommendation for another company and ended up with carpet disaster. One year later Floor Coverings International (Austin) replaced the ruined carpet with the same type and did a FANTASTIC job!!! Highly recommended!
Excellent installation team...they worked hard & did a super job! Also, great support from sales team. They helped us move furniture & other stuff ahead of time. We are very pleased & happy with our new floors!
Finish the job Before you send me a survey.
Very professional. Prompt answers to questions.
Chuck Blackwell, Metropolitan Baptist Church
The team showed up exactly as scheduled and the work was done in an very professional manner- quality of work and clean-up were all completed in a manner in which you would hope all contractors would work !
Chuck & Kelly Schlesinger
Installers arrived on time, were friendly, and prepared.
Always on time and great service.
very friendly efficient service